Shipping & Returns

If you have any questions please feel free to ask us on our contact page, we'll do our best to answer you as soon as possible. Below is everything you need to know about shipping and returns to put your mind at ease. 

Returns:

  • Products are printed on demand by a third party and there is no exchange or return for unwanted items as they are bespoke. 
  • If an order is incorrect or damaged then please get in touch with us here at hello@scottishscran.com with the order number, description and/or photos so we can follow this up for you.
  • You must raise any issues within 4 weeks of receiving the product. 

Shipping:

Here’s how we ship your orders:
  • Orders are fulfilled from the nearest distribution centre to you so shipping times can vary depending on the product(s) ordered.
  • Creating your bespoke product takes around 2-7 business days, shipping around 6 business days depending on destination and then delivery depends on the local postal service used. 
  • Sometimes an order can be delivered in multiple packages depending on fulfilment location and if it needs particular packaging to keep it safe in transit. 
  • Orders are fulfilled as close to your delivery location as possible to avoid customs charges, but if it’s fulfilled in a region nearby you may have to pay charges that vary depending on order value, country limits, etc. 
  • If your estimated delivery time passes wait a day or two as sometimes orders can be late for unforeseen reasons, and the date is just an estimate. After this you can get in touch with us to chase your order. 

Shipping Rates:

Charges for items can vary and you will be advised at checkout of the rate for the products ordered, but the below will give you an estimate:

UK

Product  First Product Additional Products
T-Shirt 
£3.40
£0.85
Mug
£4.25
£1.30
Bag
£3.40
£0.85
Print
£4.35-4.75
£0.25-0.35

US

Product  First Product Additional Products
T-Shirt  $3.99 $1.25
Mug $6.99 $4.00
Bag $3.99 $1.25
Print $4.99-5.99
$0.40
Other destinations will be advised on checkout.