Shipping & Returns

If you have any questions please feel free to ask us on our contact page, we'll do our best to answer you as soon as possible. Below is everything you need to know about shipping and returns to put your mind at ease.

Shipping:

Here’s how we ship your orders:

Our physical products are packaged and delivered by us from the Isle of Skye. Allow time for your order to arrive because of this!
We currently ship Worldwide. You can view your shipping costs and options by putting your address in during the checkout process.

What if my order doesn't arrive?

If you are concerned please select Tracked Shipping when making your order.

Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 30 working days after dispatch. This is because we cannot claim from Royal Mail until this time.

Shipping Rates:

After selecting your items shipping costs and options will be on the next screen and made available before any payment is asked for.

Returns:

There is no exchange or return for unwanted items.
If an order is incorrect or damaged then please get in touch with us here at hello@scottishscran.com with the order number, description and/or photos so we can follow this up for you.
You must raise any issues within 4 weeks of receiving the product.

Last Order Dates for Pre-Christmas Delivery 2025:

United Kingdom: 12 December 2025

Australia & New Zealand: 26 November 2025

USA & Canada: 29 November 2025